Public health message
How do coronavirus precautions impact on counselling?
We understand that many people are concerned about the ongoing situation with coronavirus.
At the Counselling & Family Centre we continue to follow advice from Public Health England and NHS 111. Guidance is being regularly updated as the situation develops.
More information can be found from:
Please follow their guidance when coming or considering coming to counselling.
We are still offering a wide variety of times for online and telephone counselling sessions. However, our appointments team are now only available Monday to Friday 10am to 4pm.
If you are having online or telephone counselling, please pay at least an hour before the start of your scheduled session so we can communicate this to your counsellor. Payment for any evening sessions must be made before 3pm. Payments for 9am and 10am sessions need to be made the previous working day, as do any Saturday morning appointments.
We have had to take the step of cancelling / suspending all our training courses for 2020. Anyone booked on will receive a refund. As and when the situation allows, we will re-introduce the courses and keep those of you on our mailing list informed.
We have been continuing to offer face-to-face counselling sessions but are now looking to move towards both secure online video counselling using Zoom (see Zoom.us if you want to have a go with the software) and telephone counselling. We will be formalising this in the next few days and inviting ongoing clients to resume counselling in this way while circumstances keep us physically apart.
Following recent government advice we are taking the following steps to protect our clients and staff from the spread of the coronavirus:
With immediate effect, all public groups suspended until further notice. We are sorry to have to do this at a time when many people might be more reliant on group support but it seems prudent to reduce the opportunities for spread of the virus.
Internal case supervisions groups (CSGs) suspended until further notice.
Individual 1-1 supervision from 18/3/2020 to be carried out by telephone.
Telephone counselling now being offered to ongoing clients (clients who are already in therapy) instead of face-to-face sessions. This is at the same time as face-to-face sessions and arranged on a case by case basis - please ask reception if you want to explore this option with your counsellor who will review the practicalities. You will need to pay in advance to access this option.
Online video counselling - as a contingency measure, we are looking at having this in place should further guidance necessitate a further reduction in face-to-face contact.
How do I reduce the chances of catching or spreading coronavirus?
wash your hands with soap and water often – do this for at least 20 seconds
always wash your hands when you get home or into work
use hand sanitiser gel if soap and water are not available
cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
put used tissues in the bin straight away and wash your hands afterwards
try to avoid close contact with people who are unwell
touch your eyes, nose or mouth if your hands are not clean