Man with Mask

Our service during the pandemic


How do coronavirus precautions impact on counselling?

At the Counselling & Family Centre we continue to follow advice from Public Health England and NHS 111. Guidance is being regularly updated as the situation develops.

More information can be found from:

Update 14/9/2020

During the summer we have had a volunteer team working to facilitate a safe re-opening of the Centre to the public. While we are some way off a return to what was normal service pre-coronavirus, after a full risk assessment we have started to offer a limited number of counselling sessions face-to-face alongside our online and telephone counselling sessions. We are also offering more groups online, such as a new 'Coping during coronavirus' course.

Update 18/5/2020

As well as the existing phone/online counselling, we are now looking to resume the mindfulness group online. See here for more information >


Update 31/3/2020

We are still offering a wide variety of times for online and telephone counselling sessions.

Update 19/3/2020

We have had to take the step of cancelling / suspending all our training courses for 2020. Anyone booked on will receive a refund. As and when the situation allows, we will re-introduce the courses and keep those of you on our mailing list informed.

We have been continuing to offer face-to-face counselling sessions but are now looking to move towards both secure online video counselling using Zoom (see if you want to have a go with the software) and telephone counselling. We will be formalising this in the next few days and inviting ongoing clients to resume counselling in this way while circumstances keep us physically apart.

Update 17/3/2020

Following recent government advice we are taking the following steps to protect our clients and staff from the spread of the coronavirus:

  1. With immediate effect, all public groups suspended until further notice. We are sorry to have to do this at a time when many people might be more reliant on group support but it seems prudent to reduce the opportunities for spread of the virus.  

  2. Internal case supervisions groups (CSGs) suspended until further notice. 

  3. Individual 1-1 supervision from 18/3/2020 to be carried out by telephone.

  4. Telephone counselling now being offered to ongoing clients (clients who are already in therapy) instead of face-to-face sessions. This is at the same time as face-to-face sessions and arranged on a case by case basis - please ask reception if you want to explore this option with your counsellor who will review the practicalities. You will need to pay in advance to access this option.

  5. Online video counselling - as a contingency measure, we are looking at having this in place should further guidance necessitate a further reduction in face-to-face contact.

How do I reduce the chances of catching or spreading coronavirus?


  • wash your hands with soap and water often – do this for at least 20 seconds

  • always wash your hands when you get home or into work

  • use hand sanitiser gel if soap and water are not available

  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze

  • put used tissues in the bin straight away and wash your hands afterwards

  • try to avoid close contact with people who are unwell



  • touch your eyes, nose or mouth if your hands are not clean

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Copyright © 2020 The Counselling & Family Centre

Company no. 07003266 | Registered charity no. 1133079

40 Mayors Road, Altrincham, WA15 9RP, 0161 941 7754

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