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Our service during the pandemic


How do coronavirus precautions impact on counselling?

At the Counselling & Family Centre we continue to follow advice from Public Health England and NHS 111. Guidance is being regularly updated as the situation develops.

More information can be found from:

Update 13/05/2022

The centre is operating normally with continued vigilance with regard to the risks from covid-19. From Monday 16 May, all new video counselling clients will be seen via the video conferencing facility in Microsoft Teams. Support groups will continue on Zoom.

Update 23/02/2022

We are offering counselling in all formats, and our other activities are being held in a variety of formats including face-to-face. All proposed training for 2022 is scheduled to be face-to-face at the centre. We continue to be vigilant to the risks of coronavirus and risk assessments are ongoing and take into account the latest guidance from the government and the NHS.

Update 11/01/2021

Our centre provides an essential service and remains open for counselling via Zoom and telephone and limited face-to-face sessions. The risk during the ongoing pandemic is continually under review. Our online groups for Bereavement & Loss, Mindfulness, Managing the Menopause and Affected by addiction continue.


Update 01/12/2020

We have been and continue to be open for a limited number of face-to-face counselling sessions, conducted in a risk assessed, socially distant environment. We are primarily offering Zoom and telephone counselling for those who are keen to access counselling in this way. Our online groups for Bereavement & Loss, Mindfulness, Managing the Menopause and Affected by addiction​ continue. Our Allotment project is open for business.

Update 14/9/2020

During the summer we have had a volunteer team working to facilitate a safe re-opening of the Centre to the public. While we are some way off a return to what was normal service pre-coronavirus, after a full risk assessment we have started to offer a limited number of counselling sessions face-to-face alongside our online and telephone counselling sessions. We are also offering more groups online, such as a new 'Coping during covid' webinar series.

Update 18/5/2020

As well as the existing phone/online counselling, we are now looking to resume the mindfulness group online. See here for more information >


Update 31/3/2020

We are still offering a wide variety of times for online and telephone counselling sessions.

Update 19/3/2020

We have had to take the step of cancelling / suspending all our training courses for 2020. Anyone booked on will receive a refund. As and when the situation allows, we will re-introduce the courses and keep those of you on our mailing list informed.

We have been continuing to offer face-to-face counselling sessions but are now looking to move towards both secure online video counselling using Zoom (see if you want to have a go with the software) and telephone counselling. We will be formalising this in the next few days and inviting ongoing clients to resume counselling in this way while circumstances keep us physically apart.

Update 17/3/2020

Following recent government advice we are taking the following steps to protect our clients and staff from the spread of the coronavirus:

  1. With immediate effect, all public groups suspended until further notice. We are sorry to have to do this at a time when many people might be more reliant on group support but it seems prudent to reduce the opportunities for spread of the virus.  

  2. Internal case supervisions groups (CSGs) suspended until further notice. 

  3. Individual 1-1 supervision from 18/3/2020 to be carried out by telephone.

  4. Telephone counselling now being offered to ongoing clients (clients who are already in therapy) instead of face-to-face sessions. This is at the same time as face-to-face sessions and arranged on a case by case basis - please ask reception if you want to explore this option with your counsellor who will review the practicalities. You will need to pay in advance to access this option.

  5. Online video counselling - as a contingency measure, we are looking at having this in place should further guidance necessitate a further reduction in face-to-face contact.

How do I reduce the chances of catching or spreading coronavirus?


  • wash your hands with soap and water often – do this for at least 20 seconds

  • always wash your hands when you get home or into work

  • use hand sanitiser gel if soap and water are not available

  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze

  • put used tissues in the bin straight away and wash your hands afterwards

  • try to avoid close contact with people who are unwell



  • touch your eyes, nose or mouth if your hands are not clean