Question 1

How do I pay?

Accepted Answer

On checkout, Wix securely process your course payments which can be made with a debit or credit card. Google Pay and Apple Pay may also be offered depending on your device. Please follow the on-screen instructions.

Question 2

Do I have to create a login on the CFC website?

Accepted Answer

No, you don't have to, but those with an account can keep track of their orders via this web site. If you create a CFC account or login to your existing account before paying, your account will show past orders and will record your current order. Frequent visitors may prefer to create an account to speed up the payment process.

Question 3

Can I book multiple places on a course?

Accepted Answer

Yes, subject to availability you can pay for more than one place on a course by increasing the quantity in your shopping cart. You cannot buy more places than are remaining on the course. If a course is selling out, please let us know and we may be able to organise a larger venue or put you on a reserve list or even organise an additional course.

For some free parenting courses, we may ask you to make a £0.00 purchase for each person, so we can capture details about both parents / carers attending.

Question 4

What will I see on my credit card statement?

Accepted Answer

Payments may show as being made to The Counselling and FA, London

Question 5

What happens after I pay?

Accepted Answer

You will receive an email receipt from the Counselling & Family Centre acknowledging your order and providing a link to the course information PDF which is freely available from the training area of CFC web site at any time though the link in the email is only valid for 30 days.
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Then you just need to attend the course at the publicised location, date and time. If there are any changes you will be contacted via email. For online courses, the organiser will send you joining instructions close to the time of the course start.

Question 6

Can I get a discount?

Accepted Answer

Yes, some courses are available with an early bird discount for those that book a certain amount of time in advance. People in receipt of some means-tested benefits may be eligible for a discount on some public courses and support groups. Some courses may be fully-funded for people who fit certain criteria. See the individual course details and means-tested benefits (https://www.thecfc.org.uk/mtb)for full details.

Question 7

Can I just pay a deposit?

Accepted Answer

Unfortunately we require full payment to reserve your place on a course. You can save money by taking advantage of our early bird discounts. There may be the option to spread payments on some courses, please see the course for details and whom to contact to arrange a personal payment plan.

Question 8

What about promo codes?

Accepted Answer

We only accept these towards payments from eligible CFC team members and (for some courses) those on means-tested benefits. Please note if you use a promo code for a course when you are not eligible, you will be asked to pay the balance before attending the course. Promo codes are not transferrable.

Question 9

What happens if I cannot come to a course I have paid for?

Accepted Answer

Please click for our cancellation policy.(https://www.thecfc.org.uk/cancellations)

Question 10

What happens if CFC cancel a course I have paid for?

Accepted Answer

We endeavour to fulfil all course bookings. In the unlikely event of a course being cancelled by us or a trainer, we will follow the procedure set out in our cancellation policy.(https://www.thecfc.org.uk/cancellations)

Question 11

My Digital Product Download has expired. What do I do?

Accepted Answer

All information about the courses is also shown on the web site up until the date of the course. The digital download is just a PDF of this information.

Question 12

What do I do if I have further questions?

Accepted Answer

Please contact us.

Call us: Altrincham 0161 941 7754, Bury 0161 764 4113

Course
Information

General information on booking courses at the Counselling & Family Centre, using the online system.

Call us: Altrincham 0161 941 7754, Bury 0161 764 4113

Course Information

General information on booking courses at the Counselling & Family Centre, using the online system.

Course
Information