Important service changes

Counselling during Coronavirus

How do we continue to support clients?

Like many charities, we are intent on continuing to offer our support to people during the ongoing public health pandemic. Given the current guidance, it is not appropriate to continue with face-to-face counselling. The centre is operating with a limited number of staff on site, and largely on an administrative basis to support the majority of our team who are working from home.

For existing clients, we would like to offer the following options:

  • Online video counselling OR

  • Telephone counselling

If these are not appropriate our suitable for you, then we suggest:

  • Putting counselling on hold until face-to-face can resume OR

  • Having a planned ending session (over the phone)

We are contacting existing clients by telephone to discuss these options and identify your preference. Once we have gone through this process, we will then extend the online / telephone offer to clients on our waiting list and to new clients.

Zoom online video counselling

If you would like video counselling, then this will be offered via the Zoom video conferencing App. Please see the following for help getting started with this:

While the payment and counselling would happen online, you would still need to contact CFC to confirm your regular weekly session time and counsellor. Payment in advance as below.

Telephone counselling 

We can also offer telephone counselling. This would be overseen by the admin team at CFC and your counsellor would telephone you each session. Payment in advance as below.

Paying for counselling

All telephone and online sessions must be paid for in advance (except where you are still accessing legacy free sessions). At the present time, you will understand that we are stretched financially and in terms of our staff. We would prefer if at all possible that you pay for your sessions using our secure, online, WorldPay links below.

If you cannot do this, then our admin team can take card payments over the phone. Due to social distancing measures, other physical payments could be difficult but do call us if you feel you cannot use WorldPay or telephone payments and we can discuss alternatives.

  • We ask you pay at least an hour before the start of your scheduled session so we can communicate this to your counsellor.

  • As our appointment office hours are now reduced to Monday to Friday, 10am to 4pm, payment for any evening sessions must be made before 3pm.

  • Payments for 9am and 10am sessions need to be made the previous working day. e.g. if you have a 10am appointment on a Monday, please pay before 3pm on the previous Friday.

As a registered, existing service user, you should be aware already if you pay £5, £20, £45 or £60 per session. See here for the charging bands or contact us if you are unsure.

ESSENTIAL - So we know what you are paying for, please use the Add a note section in the shopping basket to tell us the name of your counsellor and the date and time of your session. THANKS!

Coronavirus. You are not alone. Let's beat social isolation together.
Click here for online / telephone counselling >

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Company no. 07003266 | Registered charity no. 1133079

40 Mayors Road, Altrincham, WA15 9RP, 0161 941 7754

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