Counselling after Coronavirus

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How do we continue to support clients?

Our counselling centres in Altrincham and Bury are operating normally. We are providing face-to-face, online video and telephone counselling sessions. New clients please call us to register.

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Microsoft Teams online video counselling

If you would like video counselling, then this is offered via the video conferencing feature within Microsoft Teams. Please see the following for help getting started with this:

• CFC Client quick start guide to internet counselling (PDF, v2.0) >

• Get Microsoft Teams Desktop App or Mobile App for free >

 

Payment and counselling is online, but you still need to contact CFC to register so we can confirm your regular weekly session time and counsellor. Payment in advance.

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Telephone counselling 

We also offer telephone counselling. This is overseen by the admin team at CFC and your counsellor would telephone you each session. Payment in advance.

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Paying for counselling

All telephone and online sessions must be paid for in advance (except where you are accessing free sessions). At the present time, you will understand that we are stretched financially and in terms of our staff. We would prefer if at all possible that you pay for your sessions using our secure, online links above.

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If you cannot do this, then our admin team can take card payments over the phone. At our centres, we can take cash and contactless payments.

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• We ask you pay at least an hour before the start of your scheduled session so we can communicate this to your counsellor.

• As our Altrincham office hours are now reduced to Monday to Friday, 9am to 5pm, online payment for any evening sessions must be made before 4pm. Bury hours vary, see here.

• Payments for 9am sessions need to be made the previous working day. e.g. if you have a 9am appointment on a Monday, please pay before 4pm on the previous Friday.

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When registered, you will be made aware of the cost you will pay per session.