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We can help you to make better sense

of what’s happening in your life

Privacy Statement

We take the privacy of our clients and site visitors very seriously. Please familiarise yourself with our statement below.

What is this Privacy Policy for?

This web site is owned by the Counselling & Family Centre (CFC). CFC specialise in providing counselling and related services. This privacy policy is for this website and governs the privacy of its users. The policy explains how the new General Data Protection Regulation (GDPR) applies to the way CFC handles personal data.

What information is collected?

This web site is primarily for providing information about CFC’s counselling service. This is given freely and does not require you to provide any personal data.

Should you choose to engage with some features of the site then you may provide data about yourself. We rely on your consent to process this data. Where you provide such consent, you have accepted that you understand and accept this as a valid legal basis for processing your personal data.

Website features where you may provide data include:

  • Subscribing to our email newsletter

  • Submitting an enquiry form

  • Making a donation to CFC

  • Booking a training course

  • Using social media / personal profile features


Data collected may comprise:

  • Name and job title

  • Contact information including email address

  • Demographic information such as postcode and interests

  • Other information relevant to surveys or offers

  • Credit card / payment details (e.g. for donations / course booking fees /counselling sessions)



What is done with the information?

Your privacy is important to us and we take it very seriously. Information you provide is used to understand your needs and to provide you with relevant information and a better service. We may also use this information to help answer any questions you ask. Your details are not passed on to any third parties other than those suppliers and service providers needed to provide our service (see below). Your data is not transferred to suppliers outside of the UK without submitting satisfactory proof of their safeguarding methods and proof of a certified privacy shield.


The protection of individual personal information from loss, misuse, unauthorised access, disclosure, alteration, destruction or erasure is taken very seriously. Suitable physical, electronic and managerial procedures are in place to safeguard and secure the information collected online. CFC also requires its suppliers and service providers to protect personal information through its contractual arrangements.


Your contact with this website and/or CFC is done at your own discretion. Your personal information is kept private and stored securely until a time it is no longer required or has no use, in accordance with the GDPR. Every effort has been made to ensure a safe and secure enquiry form submission process but you are advised use of such processes is at your own risk. Please do not submit confidential information via the web site.

Email Newsletter

CFC periodically email newsletters, used to provide updates from CFC to people on our mailing list. As part of our GDPR compliance programme, everyone on this list has given explicit consent to be on the list. 

New people can add themselves to our mailing list via an automated online process but do so at their own discretion via an opt-in approach. Some additions may be manually processed through prior agreement (e.g. you ask us to add you to the list). You can unsubscribe at any time through an automated system. This process is detailed in the footer of each email newsletter.

Emails may contain tracking facilities within the actual email. Activity is tracked and stored in a database for future analysis. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content etc.


Cookies are small files saved to your computer that store information about your usage of a website. This allows websites to provide a more personalised experience and can allow organisations to better understand and improve how people interact with their sites. CFC use cookies for Google Analytics (see below).

To comply with recent legislation, we ask for your explicit consent to use cookies when you visit the CFC web site and your continued use of the site indicates your acceptance. If you want to use the site completely without cookies, you should use your web browser’s security settings to block all cookies from this website and its linked suppliers.

Linked suppliers and service providers

Google – used for Google Analytics which uses cookies to track visitor usage. Privacy policy:

MailChimp – used to send email newsletter and maintain subscriber email addresses and preferences. Privacy policy:

Microsoft - provide backend office features. Privacy policy:

PayPal – used to process donations. Privacy policy:

Wix – used to provide website hosting and training course booking system / web shop / payment processing. Privacy policy:


We also link to social media platforms: YouTube, Facebook, Twitter and Linked In. Please use social media responsibly and consider the potential impact of any information you share, both on yourself and anyone else.

External Links

Although this website only looks to include quality, safe and relevant external links, you are advised to be cautious before clicking any such links e.g. clickable text, banners, image links.

CFC cannot guarantee or verify the contents of any externally linked websites despite our best efforts. You should therefore note you click on external links at your own risk and CFC cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Privacy Concerns

If there are any questions arising from this notice please contact

The Data Controller
The Counselling & Family Centre
40 Mayors Road
WA15 9RP

Or email us

Under the GDPR you may request a copy of personal information held about you by this website. A small fee will be payable. If you would like a copy of the information held on you please write to the business address above.


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